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Wincanton Racecourse FAQs

Do you have a question about racing at Wincanton? Hopefully, our FAQ section can help, if not contact us today. 

 

Your Raceday Experience

Walk-up tickets will be available for racedays that have not already sold out unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

 

Please note, for those purchasing tickets on the day, we will be taking card payments only. 

 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

 

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

  

Please note that tickets are not currently being made available via our postal service.

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.

Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.

 

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

 

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation.

 

We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant.

 

To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

General FAQs

We no longer have cash points however tote offer cash back when placing bets.

 

Betting facilities will still accept cash but contactless payments are recommended.

We ask racegoers not to bring food or drink into the main enclosure and stands, although the racecourse offers a range of superb hospitality packages, restaurant and bar facilities on site.

 

Racegoers with allergies/intolerances/ medical requirements will be permitted to bring in their own food. However, we ask you email wincanton@thejockeyclub.co.uk prior to visiting the course to make us aware. 

 

Baby/toddler food is permitted to be brought onto site. 

Yes, we have the following areas: 

  • There is a specially designated external elevated viewing platform in the Premier Enclosure overlooking the winning post
  • All restaurants and hospitality boxes have lift access
  • There is an area reserved for wheelchairs in our Hatherleigh Viewing Area in the Premier Enclosure
  • We have a raised external viewing area in the Grandstand Enclosure

 

View our accessibility INFORMATION

In the event of racing being abandoned before the conclusion of the first race, racegoers will receive a full refund. If racing is abandoned between the first and third races, 50% will be refunded. Thereafter no refunds will be made.

 

Refund Policy

'The Going' is a description of the ground conditions underfoot on the racecourse.

 

The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm.

 

Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.

 

View the latest Going 

App FAQs

Currently the app is able to import tickets that are Print at Home. To import the tickets, either scan the QR code on the ticket pdf or enter the bookers email and order confirmation.

We will look to add further ticket types in 2024.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

Once you have imported your tickets to the app, you will be able to view them by tapping My Visit and then Tickets. To view the ticket QR code, select a ticket and it will open. You will need the QR code for our ticket scanners.

If you have booked tickets for a group, we recommend, sending each individual their printed ticket and then they can download the app and import via the tickets QR code.

Firstly on the map select your enclosure and then use either the search or filter bar to find what you are you looking for.

It is possible to use the app offline, all the functionality will still work but you will not receive any updates – all our racecourses offer free wi-fi on course.

Contact Us

Contact Us

Can't find the information you need? Contact us today and we will be more than happy to help.

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Cookie Policy

We use “cookies” to help enhance your experience and improve the functionality of our website. You can find out more in our cookie policy. We also serve cookies, some with chocolate chips, on our racecourses.

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