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Nottingham FAQs

Do you have any questions about your visit? Read on to find the answers with our most frequently asked questions.

 

Tickets & Booking

Walk-up tickets will be available for racedays which have not already sold out, unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

 

Payments made by card only.

We do advise everyone to buy their tickets in advance to guarantee availability. To buy your tickets in advance you can either call our ticket hotline on 0344 579 3011 or go to the Events or Tickets page to buy online.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

 

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

 

Please note that Hospitality tickets will be posted out.

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.

Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.

To guarantee availability, it is essential that you email us at nottingham@thejockeyclub.co.uk on the same day you make your ticket purchase if you wish to request a personal assistant ticket.

 

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with accessible needs would otherwise be at a substantial disadvantage without the personal assistant.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.

 

Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

 

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse

Travel & Arrival

The course offers ample free car parking in the Car Park and Ride. Free preferential parking areas are provided near the entrances for Blue Badge Holders, these spaces are limited and are first come, first served.

The gates open to the public 2 hours before the first race. Please check the What’s On listing for up-to-date timings or check our social media pages, alternatively you can check this time by phoning the Racecourse Office on 0115 958 0620. Please note that all timings are subject to change.

Betting & Payments

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

 

There are no cash machines on our courses so if you plan to use cash please remember to bring it with you.

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

 

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

There are no cash machines on the racecourse. If you plan to use cash at a bookmakers please ensure you bring this with you

Food & Drink

Our Champions Bar is open for drinks every race day.

 

On selected racedays our Paddock Bar and Future Champions Bar will be open with various bar cocessions on site on our feature race days.

 

Winning Plaice and Ann's Tea Room offer a mixture of hot and cold food offerings.

Accessibility

At Nottingham we have accessible viewing ramps at both the track and parade ring.

 

There are lifts in both Centenary and Grandstand buildings for access to our Sherwoods Restaurant, Hospitality boxes and Owners and Trainers.

For general admission ticket holders all food, drink and betting facilities are on ground floor and are wheelchair accessible.

 

Free preferential parking areas are provided near the entrances for Blue Badge Holders, these spaces are limited and are first come, first served.

We have four accessible toilets at the course, and all can be accessed with a radar key. Locations are as follows: ground floor of Grandstand, ground floor of Centenary Stand, the first floor of Centenary Stand and in our Sherwood Restaurant.

 

If you need any assist on a raceday please ask a member staff or head to the Racecourse Office, beside the main TOTE building.

Raceday Experience

Printed racecards will be available in our Tote betting facilities. Digital racecards for all fixtures can be found via The Jockey Club app. 

App FAQs

Currently the app is able to import tickets that are Print at Home. To import the tickets, either scan the QR code on the ticket pdf or enter the bookers email and order confirmation.

We will look to add further ticket types in 2024.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

Once you have imported your tickets to the app, you will be able to view them by tapping My Visit and then Tickets. To view the ticket QR code, select a ticket and it will open. You will need the QR code for our ticket scanners.

If you have booked tickets for a group, we recommend, sending each individual their printed ticket and then they can download the app and import via the tickets QR code.

Firstly on the map select your enclosure and then use either the search or filter bar to find what you are you looking for.

It is possible to use the app offline, all the functionality will still work but you will not receive any updates – all our racecourses offer free wi-fi on course.

Cookie Policy

We use “cookies” to help enhance your experience and improve the functionality of our website. You can find out more in our cookie policy. We also serve cookies, some with chocolate chips, on our racecourses.

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