If a music night is postponed or cancelled as a result of COVID-19 you will be offered a refund or an e-voucher to attend a future event.
For more information on our refund policy please see our Terms & Conditions.
FREQUENTLY ASKED QUESTIONS
Do you have any questions about your visit? Read on to find the answers.
At all our music nights we have an accessible viewing area available to disabled customers. We also offer complimentary tickets for personal assistants.
To find out how to purchase an accessible ticket and enquire about eligibility for a complimentary personal assistant ticket please visit our Accessibility page.
At all our racecourses we offer discounts for groups of 20 or more.
To find out more and to book please call 03447 489201 or email groups@thejockeyclub.co.uk
If you are hearing-impaired and would like to request a performance interpreter at a music night, please contact us one month prior to the event date by emailing info@thejockeyclublive.co.uk and we will be happy to organise this for you.
Authorised Sellers are companies and ticket agencies who officially sell our admission tickets in conjunction with us. We only accept tickets purchased from these trusted ticket sellers.
Our only authorised sellers are:
- Jockey Club Live
- Jockey Club Racecourses
- Aintree Racecourse
- Carlisle Racecourse
- Haydock Park Racecourse
- Market Rasen Racecourse
- Newmarket Racecourses
- Sandown Park Racecourse
- Ticketmaster
- Eventim
- AXS
- Ticket Quarter
Do not be tempted to buy from or sell to any other website including:
- Stub Hub
- Viagogo
- Ticket Swap
- Getmein
- Seatwave
- Facebook or other social media platform
- Ebay
- Gumtree
- Ticketmaster resale site
- Social media sites
Please do not buy or sell to touts you may come across in our car parks, anyone seen doing so will be refused entry to the racecourse.
We are trialling working with Tixel who provide a safe and easy place for you to sell your ticket to another fan for our Market Rasen and Newmarket music nights.
To sell your ticket please go to tixel.com/sell and follow the prompts. If you have already found a buyer for your ticket but want to complete the transaction safely, you can create a private sale by selecting the ‘make my listing private’ option at the final step.
Please be aware this is for e-ticket enclosures only.
Got a question?
CONTACT US
Whether you'd like to buy a ticket or learn more about a venue, here's all the contact information you need.