Refund Policy

Full refunds for tickets will be given if racing is abandoned before the first race.

A 50% refund will be given if racing is abandoned before the third race or feature race. Regrettably, refunds cannot be made on racedays.

• Hospitality clients should call 01242 537653 to discuss their individual bookings 
• If tickets, badges or car park labels were purchased in advance via the ticket hotline or online, a refund will be made to the original payment method and most can be expected within 21 days
• If tickets, badges or car park labels were purchased in advance by credit/debit card on-site at Cheltenham Racecourse, an automatic refund will be made to the original payment method and most can be expected within 21 days 
• If tickets, badges or car park labels were purchased on site at Cheltenham Racecourse, on the day of racing or by cash in advance, they should be sent to the address below where the refund will be made and returned. Customers are requested to apply for refunds by post within one month of the fixture. Refunds by this method can take up to 28 days to be processed
  • Please post to: Bookings Department (Ticket Refunds), Cheltenham Racecourse, Cheltenham, Gloucestershire, GL50 4SH

For our full information on our abandonment policy please see point 16 on our General Entry Terms & Conditions

• If we receive a request from the customer using the refund ticket portal 28 clear calendar days or more before the date on which the race meeting to which a ticket relates commences – a refund of 75% of the ticket price as stated on your ticket (excluding any booking fees and posting costs incurred by the Customer which will not be refundable) will be given.
• If we receive a request from the customer using the refund ticket portal between 27 and 7 clear calendar days before the date on which the race meeting to which a ticket relates commences – a refund of 50% of the ticket price as stated on your ticket (excluding any booking fees and posting costs incurred by the Customer which will not be refundable) will be given.
• If we receive a request from the customer within 7 calendar days of the date on which the race meeting to which a ticket relates commences – no refund will be given. 

If you are unable to use your raceday ticket, please note, we do not refund the following tickets: 

• Packaged tickets such as:
  • The Festival Lounge admission
  • Car Parking
  • Any food or drink upsells 
  • Guinness Grandstand Tickets 
  • Club and Racecourse View Seats
• Annual memberships
• RacePass 18-24
• Group ticket bookings
• Any package which incorporates an entry ticket with any form of hospitality or catering such as Private Box Packages or Restaurant Packages
• Tickets for non-racing events at our racecourses such as concerts

If we receive a request from the customer within 7 calendar days of the race meeting, no refund will be given.

1. Complete our form here
2. You will receive an e-mail acknowledgement of your request
3. Your refund is then checked for validity by the refunds department at Cheltenham Racecourse
4. If your refund application is valid you will be advised by email that the ticket(s) have been cancelled
5. You will then need to send the ticket(s) including print at home and applicable swing badge to Refunds Department, Cheltenham Racecourse, Cheltenham, GL50 4SH in order for the refund to be made
   

   Please note no refunds will be made until a physical ticket or swing badge has been received back

6. Once validated: If your tickets were purchased via the ticket hotline, the internet or by post by Debit/Credit Card, a credit will be applied to your account or the refund will be made to the original payment method at the Operators discretion.

We do not accept refund requests by email, phone or in person.

We do not accept refund request made after the event.

If you are unable to use your raceday ticket, please note, we do not refund the following tickets: 

• Packaged tickets such as:
  
  • The Festival Lounge admission
  • Car Parking
  • Any food or drink upsells 
  • Guinness Grandstand Tickets 
  • Club and Tattersalls Grandstand Seats 
• Annual memberships
• RacePass 18-24
• Group ticket bookings
• Any package which incorporates an entry ticket with any form of hospitality or catering such as Private Box Packages or Restaurant Packages
• Tickets for non-racing events at our racecourses such as concerts

• The cancellation and refund rights under this policy only apply to standard tickets for racing events.

If you are unable to use your raceday ticket, please note, we do not refund the following tickets: 

(some of these packages may not yet be on sale)

• Packaged tickets such as:
  • The Festival Lounge admission
  • Car Parking
  • Any food or drink upsells 
  • Guinness Grandstand Tickets 
  • Club and Tattersalls Grandstand Seats 
• Annual memberships
• RacePass 18-24
• Group ticket bookings
• Any package which incorporates an entry ticket with any form of hospitality or catering such as Private Box Packages or Restaurant Packages
• Tickets for non-racing events at our racecourses such as concerts

If you have purchased your ticket through Racing Breaks, your contract is with them. For all Racing Breaks ticket purchase enquiries, please contact them.