FAQs

Walk-up tickets will be available for racedays that have not already sold out unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

Please note, for those purchasing tickets on the day, we will be taking card payments only. 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets are cheaper and reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

Please note that tickets are not currently being made available via our postal service.

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult.

If an event is cancelled or a fixture is abandoned our refund policy would apply. Please refer to our terms and conditions for more information.

If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.
Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation.

We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

There is a cash machine located in the bell hall.

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

Digital racecards for all fixtures can be found via The Jockey Club app. Printed racecards are available to purchase for all racedays.

We ask you not to bring any food or drink on to the course - including alcohol and picnics – unless where otherwise stated in the specific raceday information. Please contact the racecourse directly if you require further guidance.

In the event you cannot attend the raceday your ticket may be transferred to another person.

Get some inspiration for what to wear to our racecourse.

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

There is a free public car park opposite the Main Grandstand and coach parking is free. 

​Cars may be left overnight at the owners risk.

Pet dogs and assistance dogs are welcome to Carlisle Racecourse.

There is a designated parking area and a viewing platform next to the betting ring. The grandstand viewing area is only available for restaurant bookers. A complimentary badge will be provided to an accompanying carer. 

We do not have a cash machine on site.

Our Official photographer is John Grossick.

Tel :- 0771 046 1723

Email:- jgrossick@btconnect.com

We are now providing a free bus back into Carlisle city centre after racing. The bus will leave from the hospitality entrance 20 minutes after the last race and then 30 minutes after that. It will drop off on English Street.

Currently the app is able to import tickets that are Print at Home. To import the tickets, either scan the QR code on the ticket pdf or enter the bookers email and order confirmation.

We will look to add further ticket types in 2024.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

Your eTickets are attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

When processing your booking you will choose the delivery method of your tickets. If you select Email or Print at home, these will be able to be imported into the app.

Once you have imported your tickets to the app, you will be able to view them by tapping My Visit and then Tickets. To view the ticket QR code, select a ticket and it will open. You will need the QR code for our ticket scanners.

If you have booked tickets for a group, we recommend, sending each individual their printed ticket and then they can download the app and import via the tickets QR code.

Firstly on the map select your enclosure and then use either the search or filter bar to find what you are you looking for.

You can download the app from the Apple App store or Google Play, simply search for the racecourse and click download.

The app can be downloaded on IOS and Android devices.

You will need to be using IOS 14 and above and on Android 5 as the minimum operating versions.

You can view the privacy policy for the app here

It is possible to use the app offline, all the functionality will still work but you will not receive any updates – all our racecourses offer free wi-fi on course.

English